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High Provider Sales Reps

A travel advisor’s job can be even more difficult than it already is with out the insight and support of gross sales representatives from the varied industry companies that you employ when booking a Stone visit. We requested you, our readers, to select the ones you are feeling are the most effective in the business. All nominees have been written in; all we supplied had been the categories. Right here, gleaned the a whole lot of responses we received, are your choices for top supplier sales reps of 2012.

Kelly Corbett
Royal Caribbean International
Business Growth Manager, Northeast Region
Kelly Corbett has worked in the journey business for almost 20 years, and fell in love with cruising on her first journey on the Song of Norway. “I made a personal objective that someday I might work for Royal Caribbean,” she says. Fifteen years later, she was offered the place of business improvement manager for the line, and at this time, she covers half of Connecticut, Rhode Island and southeastern Massachusetts. Corbett attributes her success to her motivation and her genuine enjoyment of the job. “It is derived from the chance provided to me to make a distinction in helping to grow my agents’ business,” she says. “It’s a true partnership, since we work collectively to increase each of our companies and can’t do it without one another.”

Louise Habrack
Royal Caribbean Worldwide
Enterprise Improvement Supervisor, Northeast Area
Louise Habrack began her work within the travel business 35 years in the past, working for the airline and cruise sectors specializing in customer service and gross sales and advertising and marketing management. She has held her position because the Northeast strategic enterprise improvement manager and enterprise improvement manager of new Jersey and New York since 2007. In her place, she has constructed relationships with major nationwide corporations, associations, travel administration companies and leisure travel partners to extend revenues and gross sales goals and improve productiveness. Habrack credit her success within the company to her passion for the enterprise, consideration to her partners’ priorities and a “softer hint of humor.”

Robert Tolster
Royal Caribbean Worldwide
Business Development Supervisor, Northeast Area
Robert Tolster took his first cruise in 2002 and was hooked from the beginning. “Is there any other approach to trip ” he asks rhetorically. He determined that if a chance to work for a cruise company ever got here his way, he’d seize it. By 2004, he was working for Royal Caribbean within the Teams Division. From there, Tolster moved to the gross sales help staff supporting the Northeast Region and later strategic accounts earlier than accepting the place of enterprise growth supervisor for Lengthy Island, 2007. “My success stems from not only my desire to succeed and to make a distinction, but additionally from the immense respect I have for the journey agent community in my territory,” he says.

Kris Emery
Regional Gross sales Supervisor, Northeast
Kris Emery has been an business gross sales rep for practically 15 years, beginning her career representing Royal Caribbean, the place she managed the brand new York/New Jersey territory. In 2011, Emery took a place with Silversea as a regional gross sales director. “It’s simple to be passionate a couple of model once you actually consider it’s the best available in the market,” she says. So as to achieve success, Emery needed to master three ideas: fostering care for the journey agent community and becoming an advocate for them; educating brokers in order that they might know every part attainable about the road she represented; and being seen, accessible and responsive. Emery believes that responsiveness, resourcefulness and a willingness to go the extra mile are a very powerful elements to success.

Nancy Gonzales
Regional Gross sales Director, West Coast
Nancy Gonzales started her travel career in 1989 working as vice president of gross sales for Westward Journey, a regional motorcoach tour operator within the Los Angeles space. Gonzales specialized in group travel, including motorcoach tours and cruises. She turned regional gross sales manager for American Hawaii Cruises within the Orange County/Southern California space, and later joined Holland America Line as district sales supervisor for Louisiana, Arkansas,
Mississippi and Tennessee. In 2005, she joined Silversea because the regional gross sales manager for a portion of Southern California, Southern Nevada, Arizona and Utah, which she continues to handle today—and does so fairly successfully primarily based on the response from our readers.

First Place
Elyse Reilly
Uniworld Boutique
River Cruise Assortment
Gross sales Supervisor,
New York and New England
Elyse Reilly is a repeat winner, additionally recognized for her efforts and expertise in 2010. She started her profession within the travel trade by engaged on ships for Norwegian Cruise Line again in late 1990s before changing into an agent for Liberty Journey and moving on as a regional customer support supervisor with Travelsavers in Oyster Bay, N.Y. In 2001, Reilly became a gross sales supervisor for Uniworld, primarily covering New York. Over time, she inherited six extra states and now covers New York and New England. Reilly attributes her background as a journey agent to the source of her drive to supply the very best service potential to the agent neighborhood. “They are the greatest supporters of our product, wherein our success hinges upon,” says Reilly.

Patricia Riley
AMA Waterways
Business Improvement Manager
Patricia Riley has been working within the cruise industry for more than 30 years. She began as a journey agent—so she understands properly the retail aspect of the business—before turning into a regional gross sales manager for Royal Cruise Line. Afterward, she moved on to turn out to be a regional gross sales manager at Cunard Line for brand spanking new Jersey and Philadelphia earlier than a merger with Seabourn Cruise Line, where she was regional sales manager for the Northeast U.S. representing Seabourn solely. She joined AMA Waterways in 2011. Her objective, she says, is to assist travel agents be successful and in flip contribute to the success of AMA Waterways.

Barbara Canizio
Globus and Cosmos
(Avalon Waterways)
Enterprise Improvement Manager for Metro NY and Long Island
Barbara Canizio has been a part of the cruise trade for over 30 years. She began her profession within the airline trade before transferring to exterior sales with Membership Med, Far & Large, and Apple Holidays. In 2006, Canizio joined the gross sales crew of the Globus family of manufacturers, together with Avalon Waterways in New York. Canizio attributes her success to high quality of the product Avalon Waterways supplies, and the quality of the journey agents with whom she works.

First Place
Daniel Scheiman
Karisma Resorts
Regional Sales and Advertising and marketing Supervisor
A native of Mexico City, Scheiman feels “that the journey trade offered an excellent opportunity for me to turn into an ambassador for Mexico.” He has been with Karisma Lodges for nearly three years now. “On my first go to to the U.S.I used to be invited to share a vacation experience with three separate brokers and their households. Their warm welcome and hospitality assured me that this was the trail I was meant to take.” He urges all future gross sales and marketing managers to “get to know your brokers and their particular needs.” Considered one of his foremost goals is to assist restore the image of Mexico. “Mexico is a very massive nation and there are various areas which might be safe to visit. The individuals are trustworthy, onerous working and really pleasant. Repairing the image of touring to Mexico can only be achieved one individual at a time.”

Bruce Metzendorf
Membership Med
Director of Gross sales and Advertising and marketing, Northeast
Bruce Metzendorf has been within the journey trade for greater than 20 years, having held varied gross sales positions for resorts/resorts, tour operators, airways and consolidators. As a Membership Med GO (a company term that means “gracious organizer”) for two years, he worked in several Club Med “villages” in Mexico and the Caribbean. From there, he held several positions with tour operators, consolidators and airways earlier than returning to Club Med in 2002 to manage the Connecticut and New York State territory. He’s presently looking forward to a brand new alternative overlaying the Long Island, Queens, Brooklyn, Staten Island, and Central New Jersey area. “An trade colleague as soon as informed me that we don’t promote travel and even dreams; we promote experiences,” he says. “It’s the recollections of those experiences that should exceed travelers’ expectations.”

Ginny Singer
Palace Resorts
Business Growth Management, West Coast
Ginny Singer began within the journey industry as a journey agent back within the late 1980s, and joined the Palace Resorts sales group in January of 2004. “Travel has at all times been my passion since a really younger age, studying my grandmother’s travel journals from around the world and listening to my father’s stories from all of the places he was stationed at during World Struggle II,” she says. For sales representatives simply beginning out, she urges to “know your product, be passionate, provide data, and share ideas and useful sales instruments to assist brokers promote.” She feels that her workforce is “the hardest working and finest sales staff in the business, actually serving to brokers obtain success.”

First Place
Bruce Metzendorf
Membership Med
Director of Gross sales and Marketing, Northeast
It’s protected to say this has been an incredible 12 months for Bruce Metzendorf, who also finished in a tie for second place for our Resorts/Resorts class. On finishing first within the All-Inclusive class, he says, “I am even more sure that my dedication and dedication to my trade companions is important to doing enterprise. I am honored to be recognized and sit up for persevering with to strengthen these relationships with the final word objective of providing top-level customer service and an incomparable product.”

Graeme Laudenslager
Membership Med
District Gross sales Manager,
Los Angeles and Ventura Counties
Graeme Laudenslager has been in the travel industry for greater than 20 years, working for tour operators, owning
an incentive travel company, and being a tour guide in the Pacific Rim. He has been a part of the Membership Med group for
5 years and says his love for journey started at school with a fascination for geography. “The job of a sales consultant just isn’t solely building relation-
ships and updating journey brokers on the product,” he says. “Marketing plays an essential function within the success of an company, and implementing advertising plans with top companies is a must. A successful sales rep is at all times wanting for methods to create enterprise and thinking outside the box.”

Justin Heckman
Membership Med
District Gross sales Supervisor,
Chicago and Midwest
Justin Heckman was bitten by the journey bug when he was six and traveled to Paris with his mom. Roughly 20 years later, he moved to Paris and was recruited by Club Med to work within the reservations heart on the UK team. He became a team supervisor and later opened and managed a brand new reservations heart for Club Med in London. “I love the adventure of journey, the chance to experience completely different cultures and meet different folks,” he says. As for suggestions for becoming a great gross sales person, Heckman feels that the 2 most important components are to “be responsive and be dependable. In the event you say you’ll do something, do it—and treat each company like a VIP whether or not they make one booking or a hundred.”

First Place
Sue Sheehan
Travel Impressions
Director of Sales, Northeast/Enterprise Improvement Supervisor for
Jap PA and Southern NJ
Sue Sheehan is a rare “three-peat” sales representative, having been honored yearly Journey Agent has held the highest Supplier Gross sales Reps awards. She began as a journey agent in 1995, the place she says she learned from the most effective individuals within the industry earlier than joining Travel Impressions in 1998. She has been selected as a 3-time “Pacesetter” for American Categorical and helped create the “cancel for any reason” waiver, one among the primary in the journey safety plans. Specializing in land and air vacations, she visits agents all through eastern Pennsylvania and southern New Jersey and trains them to develop new business. She has been with Journey Impressions for 14 years as of June and credits her staying power to a real love of her job. “My brokers are very special to me and make my job really pleasant,” she says. “The brokers are family to stone island boy me and I’ve made lots of wonderful industry companions and friends over the many years.”

Jennifer Reynolds
District Gross sales Manager
Growing up in a small town in Canada, Jennifer Reynolds knew at a younger age that her future can be in the journey trade. In school, she held various positions at accommodations together with front desk, night time audit and meals and beverage. Upon graduation, she labored with a Canadian tour operator as a vacation spot consultant and later managed shore excursions on cruise ships for 13 years. “Travel adjustments people’s lives and brings the cultures of our world closer together—and I’m a part of that; part of an industry that makes a difference within the lives of others and in our world. And that i cherish that.”

Lil Musmanno
Classic Vacations
Account Govt and
Enterprise Growth Manager
Lil Musmanno is one other repeat winner, having graced these pages in 2010. She started her career within the industry as a journey agent, then agency proprietor after which as district sales supervisor for Carlson Wagonlit’s Affiliate Program, adopted by nationwide sales manager for Travel Impressions. For the previous thirteen years, Musmanno has been with Traditional Vacations as a business growth manager overlaying New Jersey, jap Pennsylvania, Upstate New York and Bermuda. “My greatest day of the week is when an agent and i can collectively resolve a challenge for one of Classic’s most difficult clients—love when that happens,” she says.

Frank Salmonese
Auto Europe/Fly International
Gross sales Manager
This yr marks the second time in a row Frank Salmonese has been acknowledged as a top provider sales rep, having been honored in 2010. This 12 months, nevertheless, his was the only title in this category submitted by readers. Salmonese started his travel profession in the reservations division at French Line greater than 48 years in the past and worked his means as much as senior sales consultant. He then worked for Holland America, Carras Cruises and Solar Line/Royal Olympic Cruises as regional sales manager and vice president of gross sales. He joined Auto Europe in 2004 as gross sales manager for the brand new York space. “I worth the support of the travel agents, and in turn support them in no matter means I can,” Salmonese says. “I will never forget that earlier than the Web, travel agents had been accountable for the success of many suppliers which might be in enterprise right now.”

First Place
Kathie DeVincenzo
Northeast Business Improvement Supervisor
Another repeat winner, honored in the same function in 2010, Kathie DeVincenzo has more than 25 years of expertise within the journey industry. She started out as an agent after which became a discipline gross sales representative for several prime resort companies, including SuperClubs and Palace Resorts. In her day-to-day function as enterprise development supervisor, DeVincenzo locations an emphasis on trust and the importance of relationship building—two factors to which she attributes her success. She is a member of Travel Brokers of Brooklyn and Staten Island (TABS), Japanese Journey Association (ETA) and the Affiliation of Central Journey Agents (CTA) in New Jersey. At presstime, DeVincenzo had left Travelsavers to pursue different profession opportunities and we wish her continued success in her endeavours.

Pamela Irwin
Ensemble Travel Group
Business Growth Director,
Western Area
As business improvement director for the Western U.S.Pamela Irwin is chargeable for providing every day, fingers-on support to help members in her territory capitalize on their Ensemble advantages. Before she held this position, she worked in managerial roles for CSA Journey Safety, Disney Cruise Line, Walt Disney Parks and Resorts, and Laborious Rock Cafes. As one of 10 kids, Irwin attributes her success to residing out her core values and having an upbeat attitude. “My mother and father taught me that you can accomplish anything you got down to do—as lengthy as you’re employed hard and are guided by a plan,” she says.

Rosemary Sarkis
NEST (Community of Entrepreneurs
Selling Journey)
Business Growth Supervisor
With more than 25 years of experience in customer support in several areas of the journey industry, Rosemary Sarkis’ career has taken her from the agent aspect to engaged on the provider facet at Journey Impressions and now to the more and more important realm of consortia at Community of Entrepreneurs Selling Travel (NEST). Another repeat winner—having previously been honored by the readers of Travel Agent in 2010—Sarkis attributes her success to her previous experience as a home-based mostly and retail journey agent, coupled along with her need to study and all the time go the extra mile. “This gives me with the flexibility to higher perceive the challenges of NEST member businesses and supply in-the-know expertise to turn those challenges into success tales,” she says.

Journey Insurance coverage
Carlos Cividanes
TravelSafe Insurance coverage
Director, National Accounts
Carlos Cividanes feels that his best skilled problem is similar one dealing with your complete third-party journey insurance coverage trade: “Helping travel agents perceive the significant differences that exist between selling supplier insurance coverage and promoting a high quality third-get together journey insurance plan.” While he feels that providing third-get together journey insurance differentiates agents from net-based mostly travel websites, supplies the next degree of safety to purchasers, helps to protect their business from liability points, provides a considerable income stream and even protects earned revenue by commission safety, many agents still hesitate to offer it, he notes. Cividanes says that he owes his success to the crew at TravelSafe and the travel brokers he meets everywhere in the country.

Dan Povondra
Travelex Insurance Providers
Regional Sales Manager
Dan Povondra joined Travelex in 2000 and became regional sales supervisor in 2005 for territory, together with Pennsylvania, Delaware, New Jersey and Upstate New York. He started within the business when he was in faculty, and is still round 12 years later. “The biggest challenge we face in the travel trade is overcoming the unexpected obstacles,” he says. “A key to success for me is having the ability to work as a part of an amazing staff…I also try to be as accessible as potential to prospects, even when I am out of the office. What I get pleasure from most about working in this business are the relationships I am in a position to construct with prospects.”

Connie Gelhaus
Travel Guard Chartis
Director of Sales
Connie Gelhaus’ employment at Journey Guard began in 2008. She moved from Minneapolis to Wisconsin, the place Travel Guard is headquartered, and ultimately made the move back to Minneapolis
when the insurance supplier developed an outdoor gross sales position there. The most important problem along with her position has been studying the ins and outs of insurance coverage. The second problem is turning insurance lingo into phrases that the public can understand. “Being absolutely aware that insurance coverage isn’t the ‘sexy’ facet of travel, it’s my aim to make my job, my trainings and my relationships as entertaining as doable…as a result of at the top of the day, if we can have a chuckle over insurance, it’s a win for everyone!”

GDS Provider
John Downing
Sabre Travel Community
Account Director
John Downing, the only nominee within the GDS category, earned his bachelor’s degree in applied science and engineering from the College of Toronto. Whereas incomes his MBA on the Rotman College of Administration, he examine Sabre and thought it would be an awesome firm to work for. “Even though I had no experience within the travel business, Sabre gave me a chance,” he remembers. After sixteen years at the corporate, he credit his success to having a robust staff to work with, “as well as having a wonderful vice president and mentor.” He tries to work with the philosophy that “every downside is a chance,” and aims to keep strong relationships along with his prospects. He has traveled to all 50 states of the U.S. as well as to more than eighty countries and 20 territories.

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International Tourist BOARDS

Lorine Charles-St. Jules
St. Lucia Vacationer Board
Regional Advertising and marketing Manager
After a short stint in the resort industry, Charles-St. Jules moved on to the Ministry of Tourism in St. Lucia as a product improvement officer, analyzing authorities initiatives, including resort growth, restaurants, parks and recreational sites and sights. Then she moved to New York to affix stone island boy the St. Lucia Tourist Board USA operations. Some enjoyable details about Charles-St. Jules are that her late father was the onsite contractor in St. Lucia for the movies Superman, Romancing the Stone and Hearth Power and that she is a former national desk tennis champion. “I love interacting with people and listening to and sharing tales on travel experiences,” she says. “I get complete satisfaction from business companions who’ve closed a sale or have had satisfied returning friends who loved an off-the-beaten-track expertise.”

Philip Rose
Jamaica Tourist Board
Regional Director, Canada
Rose grew to become regional director in Canada for the Jamaica Vacationer Board (JTB) in January. Prior to being appointed to head the JTB’s Toronto workplace, Philip was posted in the U.S. Beginning in early 1998, he was the enterprise development manager of the Jamaica Vacationer Board within the U.S with tasks in several midwestern states where he elevated tourist arrivals dramatically in just the first 12 months. “I’m grateful to the journey agent neighborhood for the support they’ve given me all through my profession,” says Rose. “From Chicago to Wisconsin to Dallas and [now] Toronto, agents have at all times embraced me and my family. I knew it was greater than a job when a bunch of travel companions threw my wife and that i a baby shower.”

Eusi Skeete
Barbados Tourism Authority
Business Growth Supervisor
The tourism industry is a significant contributor to Barbados’ financial system and in consequence, Skeete was exposed to its significance at an early age, though “I never envisioned that I might pursue a profession in the trade and 17 years later proceed to enjoy the range, pleasure and rewards that this trade has afforded me,” he says. Skeete attributes his success to each his passion for Barbados and the business on the whole.

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